Shipping policy

SHIPPING POLICY

Processing Times

Please allow 1–3 business days for order processing unless otherwise stated on the product page.

Processing times do not include weekends, holidays, or shipping transit time.

U.S. Shipping

Once your order has been processed and shipped, delivery within the United States typically takes approximately 3–5 business days, depending on the carrier and destination.

International Shipping

International orders may take approximately 6–15 business days after processing.

Delivery times may vary depending on the destination, carrier, customs processing, and other circumstances outside of our control.

Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges required by the destination country.

Pre-Orders

Pre-order items may require additional production and fulfillment time.

For U.S. orders, pre-orders may take approximately 2–4 weeks after processing.

For international orders, pre-orders may take approximately 2–6 weeks.

If a different estimated fulfillment timeframe applies to a specific product, it will be listed on the product page before purchase.

Shipping Rates & Tracking

Shipping fees and applicable taxes are calculated at checkout.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please make sure your email address and shipping information are entered correctly before completing your purchase.

Lost, Stolen, or Delayed Packages

Once your package has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows that your package has been delivered but you have not received it, please first check the surrounding delivery area, household members, neighbors, or building management where applicable.

If the package still cannot be located, please contact the shipping carrier directly and email info@starmarketchi.comwith your order number. We will assist with filing a carrier claim where possible.

Please note that a carrier investigation or claim does not guarantee a replacement or refund.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact info@starmarketchi.com as soon as possible.

We cannot guarantee that address changes can be made once an order has entered fulfillment or has shipped.

If a package is returned to us because of an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the order.

PayPal Orders

Orders paid through PayPal are subject to the same processing and shipping timeframes listed above once payment has been successfully authorized.

Any delays related to payment authorization may affect when order processing begins.

For shipping-related questions, please contact info@starmarketchi.com.