Refund policy

Processing & Shipping Times

Please allow 1–3 business days for order processing unless otherwise stated on the product page.

Once your order has been processed and shipped, standard U.S. delivery typically takes approximately 2–7 business days, depending on the shipping carrier and destination.

Please make sure your shipping address is complete and accurate, including any apartment, unit, or suite number.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

If you have not received tracking information after your order has shipped, please contact info@starmarketchi.com with your order number.

Pre-Orders & Made-to-Order Items

Pre-order and made-to-order items may require additional production time. Any estimated shipping or fulfillment timeframe will be displayed on the product page before purchase.

Please review these timelines carefully before placing your order.

Because pre-order and made-to-order pieces are produced specifically for your order, they are final sale and non-refundable, unless the item arrives damaged, defective, or incorrect.

If there is a significant delay beyond the estimated fulfillment window, we will contact you with an update.

Returns & Exchanges

We do not offer returns for refunds at this time.

We do accept exchanges on eligible items within 7 days of delivery.

To request an exchange, please contact info@starmarketchi.com with your order number and the item or size you would like to exchange for.

Items must be:

  • Unworn
  • Unwashed
  • Unaltered
  • In original condition
  • Returned with all original tags and packaging

Customers are responsible for the cost of return shipping for exchanges.

Once your exchange is received and approved, the replacement item will be shipped based on availability. Additional shipping charges may apply.

Exchanges are subject to inventory availability.

Certain items, including custom, made-to-order, personalized, hygiene-sensitive, sale, and final-sale items, are not eligible for exchange unless they arrive damaged or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact info@starmarketchi.com within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Once reviewed, we will determine the appropriate resolution, which may include a replacement, exchange, store credit, or refund where applicable.

International Shipping

Yes, we offer international shipping where available.

Please allow 1–3 business days for order processing unless otherwise noted.

International delivery times vary depending on the destination, shipping carrier, and customs processing.

Customers are responsible for any applicable customs duties, taxes, import fees, or brokerage fees charged by the destination country.

These fees are not included in the product or shipping price unless otherwise stated at checkout.

Lost, Stolen, or Delayed Packages

Please provide a secure and accurate delivery address at checkout.

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.

If your package appears to be lost, delayed, or stolen, please contact info@starmarketchi.com and we will assist with filing a claim or contacting the carrier where possible.

Please note that filing a carrier claim does not guarantee a replacement or refund. Final claim decisions may be determined by the shipping carrier.

Incorrect or Incomplete Addresses

Customers are responsible for entering the correct shipping information at checkout.

If you notice an address error, please contact info@starmarketchi.com immediately.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

If a package is returned to us because of an incorrect or incomplete address, the customer will be responsible for any additional shipping fees required to resend the order.

Final Sale Items

The following items are final sale unless they arrive damaged, defective, or incorrect:

  • Made-to-order pieces
  • Custom or personalized items
  • Sale items
  • Gift cards
  • Hygiene-sensitive accessories
  • Items marked “Final Sale” on the product page

For all order-related questions, please contact info@starmarketchi.com.