Refund policy

We do NOT offer returns/refunds/exchanges. ALL SALES ARE FINAL.

If your package was returned to us because you entered the incorrect address, you must contact us at info@starmarketchi.com before your item is shipped out, after it is shipped it is out of our hands  

You can always contact us for any return/refund question at info@starmarketchi.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do NOT accept exchanges. ALL SALES ARE FINAL.

Refunds
We do NOT offer refunds. ALL SALES ARE FINAL