CONTACT US
How can I reach customer service?
For any order or product inquiries, please email us at info@starmarketchi.com.
When should I expect a response?
We aim to respond within 48 hours. Response times may be slightly longer during product launches, high-volume periods, and holidays.
EXCHANGES & RETURNS
What is your return and exchange policy?
We do not offer returns for refunds at this time.
We accept exchanges on eligible items within 7 days of delivery. Items must be unworn, unwashed, unaltered, and returned in their original condition with all tags and packaging included.
Customers are responsible for the cost of return shipping for exchanges. Exchanges are subject to product availability.
Certain items, including made-to-order, custom, personalized, hygiene-sensitive, sale, and final-sale items, may not be eligible for exchange.
What if my item arrives damaged, defective, or incorrect?
If your item arrives damaged, defective, or you receive the wrong item, please contact info@starmarketchi.com within 7 days of delivery.
Include your order number, a description of the issue, and clear photos of the item and packaging so we can review the situation and determine the appropriate resolution.
What if my order never arrives or is stolen?
Once your package has been transferred to the shipping carrier, delivery is handled by the carrier.
If your order appears lost, delayed, or stolen, please contact us at info@starmarketchi.com and we will assist with contacting the carrier or filing a claim where possible.
Please note that a carrier claim does not guarantee a replacement or refund.
ORDER MODIFICATIONS
Can I adjust my order after it has been placed?
Order modifications are not guaranteed once an order has been submitted.
If you need to update your size, color, style, shipping address, or cancellation request, contact info@starmarketchi.com as soon as possible and we will do our best to assist before fulfillment begins.
Once an order has entered fulfillment or shipped, changes may no longer be possible.
Items cannot be added to an existing order after checkout.
What if I entered the wrong shipping address?
Please contact us immediately at info@starmarketchi.com.
We cannot guarantee that an address can be updated once an order has entered fulfillment or shipped.
If an order is returned to us because of an incorrect or incomplete address, the customer will be responsible for any additional shipping fees required to resend the package.
Where do I enter a promo code?
Promo codes can be entered during checkout before your payment is completed.
SIZING
How do I find my correct size?
Sizing information and measurements are provided on each applicable product page.
If you need additional help, you can contact us at info@starmarketchi.com or message @starmarketchi on Instagram.
For made-to-order pieces, please review all sizing information carefully before placing your order.
SHIPPING
How long does standard shipping take?
Please allow 1–3 business days for order processing.
Once your order has shipped, standard U.S. delivery typically takes approximately 2–7 business days, depending on your destination and shipping carrier.
Tracking information will be sent to the email address provided at checkout once your package has shipped.
What is the difference between standard, made-to-order, and pre-order items?
Standard orders:
Please allow 1–3 business days for processing, followed by approximately 2–7 business days for U.S. delivery.
Made-to-order items:
Production typically takes approximately 5–10 business days, unless otherwise stated on the product page. Shipping time begins once production is complete.
Pre-orders:
Estimated fulfillment or shipping dates will be listed directly on the product page before purchase. Please review this information carefully before ordering.
Do you ship internationally?
Yes. International shipping is available to most eligible destinations.
Shipping rates are calculated at checkout based on the destination and package details. International delivery times vary depending on the carrier, destination, and customs processing.
Customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
How are domestic shipping rates calculated?
Domestic shipping rates are calculated at checkout based on factors such as destination, package weight, package size, and selected shipping method.
When will I receive my tracking information?
Once your order has been processed and shipped, tracking information will be sent to the email address used at checkout.
If you have not received tracking information after your order has shipped, please contact info@starmarketchi.com with your order number.