CONTACT US
How can I reach customer service?
For any inquiries, please email us at info@starmarketchi.com
When should I expect a response?
Our team aims to respond within 48 hours. Please note that response times may be extended during and after product launches, and during holiday season.
EXCHANGES & RETURNS
What is your exchange/return policy?
All sales are final. We appreciate your understanding.
What if my item arrives damaged, defective, or missing?
While rare, if you receive a damaged or missing item, please contact us at info@starmarketchi.com within 7 days of delivery. Be sure to include photos of the issue for us to assist you accordingly.
What if my order never arrives or is stolen?
Once your order has shipped, we are not responsible for lost, stolen, or damaged packages. Please reach out to the carrier for further assistance.
ORDER MODIFICATIONS
Can I adjust my order after it has been placed?
Once an order is placed, modifications are not guaranteed. However, feel free to email us at info@starmarketchi.com, and we will do our best to accommodate changes related to size, color, style, shipping address, or cancellations. Please note that we cannot add items to an existing order.
Where do I enter promo codes?
Promo codes should be entered at checkout before entering your payment details.
SIZING
How do I find my perfect size?
Each product has a corresponding size guide available on our website under the "sizing" tab. If you need further assistance, feel free to message us on Instagram (@starmarketchi) for a faster response or email us at info@starmarketchi.com
SHIPPING
What is the difference between standard shipping and pre-orders?
- Standard shipping: Orders ship within 2-7 business days from the purchase date.
- Pre-orders: Shipping times vary and will be specified on the product page. For updates, check our Instagram (@starmarketchi) or email us.
Do you ship internationally?
Yes, we offer international shipping to most countries. Rates are calculated at checkout based on destination and package weight. Customers are responsible for customs and duty fees.
How are domestic shipping rates calculated?
Domestic shipping rates are determined by the carrier based on **destination and package weight.