FAQs

CONTACT US:

HOW CAN I GET IN TOUCH WITH CUSTOMER SERVICE?

For customer services inquiries, feel free to email info@starmarketchi.com.

WHEN SHOULD I EXPECT A REPONSE?

You should a receive a email within 48 hours. This timeframe may be extended during and after launches.

EXCHANGES/RETURNS:

WHAT IS YOUR EXCHANGE/RETURN POLICY?

Currently all sales are FINAL, thank you for your understanding.

WHAT IF MY ITEM IS DAMAGED, DEFECTIVE, OR MISSING?

Although that is very unlikely of happening, in the event that a product arrives damaged or missing, we will only send replacements/offer a refund for the damaged or missing product if the customer contact us via email within 14 days of the product being delivered. Customer must include photos of the damaged product.

WHAT IF MY ORDER NEVER ARRIVES OR IS STOLEN?

We are not responsible for lost, stolen or damaged packages after shipping them. 

ABOUT MY ORDER:

CAN I MAKE ADJUSTMENTS TO MY ORDER AFTER IT HAS BEEN PLACED?

Sorry, we cannot make any promises, however, give it your best shot and shoot as an email at info@starmarketchi.com for any changes. We cannot add items to your order after it's already been placed but we can try our best regarding size, color, style, shipping address, or order cancellation.

WHERE DO I ENTER PROMO CODES?

Enter your promo code at checkout, BEFORE you enter your credit card info.

SIZING

HOW DO I KNOW WHICH SIZE WILL FIT ME BEST?

For every product there is a corresponding size guide, if you need specific help you can dm us on Instagram @starmarketchi for faster responses or contact us via email at info@starmarketchi.com.

SHIPPING

WHAT IS STANDARD SHIPPING VS. PRE- ORDER?

Standard shipping will be shipped to you the within 1-3 business days of your order date. For current pre-orders, please allow approximately 2-4 weeks for processing and shipping. Production is estimated to take 1-2 weeks from the release date (July 19th), with shipping scheduled for 1 week after.

Once your order is received, it will be promptly shipped. For updates, please visit our Instagram (@starmarketchi) or email us at info@starmarketchi.com for any further inquiries.

DO YOU SHIP INTERNATIONAL, IF SO HOW DOES THAT WORK?

Yes, we offer international shipping options to most countries. Rates are calculated by carrier based on destination and weight. The customer is responsible for all customs and duty charges.

HOW ARE YOUR DOMESTIC SHIPPING RATES CALCULATED?

They are calculated by carrier based on destination and weight.